Our Courses

Aimed at support staff, this practical one day course covers all aspects of telephone answering techniques and call handling etiquette, to improve confidence when managing customer enquiries and complaints.

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1 day Chairing Meetings Effectively

Meeting And NegotiatingMarketing & Sales
POA

Make the meetings you chair more productive and focused with this 1 day chairing meetings training course which will raise your confidence and skill level to chair meetings more effectively.

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1 day Minute Taking

Administration and SecretarialBusiness
POA

Learn the art of effective minute taking by attending with this one-day in-company training course. Build you confidence to become a more proficient and skilled meeting administrator.

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1 day Customer Service

Administration and SecretarialBusiness
POA

Perfect for company staff in customer-facing roles who wish to improve their customer service skills, this one day customer service training includes techniques to improve communication and build customer rapport.

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1 day SEO Training

MarketingMarketing & Sales
POA

1 day advanced SEO training course covering all aspects of search engine optimisation in line with Google's latest webmaster guidelines. Run at your company premises by a highly experienced trainer.

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1 day time management course to help manage daily tasks and reduce stress levels. This course is run as in-company training at your company premises.

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1 day Delegation Skills Training

Management SkillsBusiness
POA

This one day course is ideal for team leaders and first line managers wishing to learn the art of effective delegation. The course is run at your company premises as in-company training.

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1 day Complaint Handling

Customer ServiceBusiness
POA

A practical and comprehensive 1 day course on handling customer complaints, run in-company at your business premises.

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1 day Competency Based Interviewing

RecruitmentHuman Resources
POA

This course is ideal for managers looking to hire new team members. It covers competency based interviewing techniques to help you make the best recruitment decisions.

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1 day Dealing With Difficult People

CustomersMarketing & Sales
POA

This course teaches delegates how to deal with difficult people, with techniques to help de-fuse challenging behaviour in the workplace.

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1 day Finance for Non-Finance Managers Course

Business FinanceFinance & legal
POA

This one day course covers essential financial concepts including P&L, balance sheets working capital, cash flow, capital expenditure, financial reporting and forecasting. Run as in-company training at your business premises in the UK.

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1 day Change Management Course

Manage ChangeBusiness
POA

This one day course teaches critical skills for effectively managing change in your company or organisation. Covers techniques to motivate people to embrace change.

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1 day Facilitation Skills

Manage ChangeBusiness
POA

This 1 day course is suitable for people who regularly facilitate meetings. Covers effective group facilitation techniques in a practical training environment. Run as in-company training only.

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1 day Performance Management

Management SkillsBusiness
POA

This 1 day course is aimed at first line managers and covers practical techniques and processes for managing performance of employees/staff. Run as in-company training.

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1 day Performance Appraisal Training

Appraisal SystemsHuman Resources
POA

1 day course covering skills necessary to conduct performance reviews of direct report staff as well as effective performance management techniques. Run as in-company training.

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This 1 day course helps develop the skills needed to create and maintain a high performance team. Run as in-company training.

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1 day Speed Reading Course

Administration and SecretarialBusiness
POA

1 day, practical introduction to speed reading. Available as in-company training in the South East and London.

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1 day Assertiveness Training

Administration and SecretarialBusiness
POA

Learn how to be more assertive and improve your communication skills with this 1 day assertiveness training course, run in-company by a professionally qualified trainer.

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1 day First Line Manager Training

Management SkillsBusiness
POA

One day management training course for first line managers and team leaders. Covers communication skills, team leadership and effective delegation.

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Telephone Call Handling Training

Administration and SecretarialBusiness
POA

Appraisal skills for managers

Appraisal SystemsHuman Resources
POA

Train the Trainer Course

Train The TrainerHuman Resources
POA

Time Management

Time ManagementBusiness
POA

Business and Report Writing Skills

ReportingMarketing & Sales
POA

Managing Budgets

Business FinanceFinance & legal
POA

Managing Difficult Staffing Situations

HR ManagementHuman Resources
POA

Appraisal Techniques

Appraisal SystemsHuman Resources
POA

Presentation Skills

PresentingMarketing & Sales
POA

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Opening hours

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  • Wed:closed
  • Thu:closed
  • Fri:closed
  • Sat:closed
  • Sun:closed

About Us

KSL Training is an innovative training company specialising in soft-skills training - with flexible delivery options to suit the needs of our clients. Established back in 2005, KSL work in all industry sectors, both in the public and private sector. Our clients include small SME's as well as large Blue Chip companies, Local Government and the NHS. The company also offers a range of assessment services for hiring organisations and recruitment and selection agencies. KSL Training have a strong reputation for quality training at affordable rates.

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KSL Training

4 Water Lane
Greenham
Thatcham
Berkshire
RG19 8SS

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